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Thursday, 18 December 2008
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Sorenson Denies Barring FCC Auditors Access To Its Records
Commentary: This story took an unusual turn late last night when a commenter, Sorenson Consumer Policy Board, left a response to the allegations raised by the Congressional Report in my blog. Since I feel it’s fair that the public also hears the other side on these serious accusations, I am publishing this comment in a new post where it will get adequate attention. However, my commentary on Sorenson’s previous unethical and illegal acts still stand. MZPS. Do read the first comment. A reader shared her POV of the situation. According to her, from reading the congressional report, Sorenson may have “prevented” the auditors when they showed up the first time unannounced. If so, that may explain the Congressional Report’s charges. MZJ E N N E R & B L O C K
Jenner & Block LLP
1099 New York Avenue, NW
Suite 900
Washington, DC 20001-4412
Tel 202 639-6ooo
http://www.jenner.com
Michael B DeSanctis
Tel 202 637-6323
Fax 202 661-4828
mdesanctis@jenner com
Offices:Chicago
New York
Washington, DCJune 24, 2008
VIA ELECTRONIC AND REGULAR MAILTo: Mr. Curtis Hagan
Assistant Inspector General - Audits
Office of Inspector General
Federal Communications Commission
445 12th Street, SW, Room 2-C478
Washington, DC 20554
Re: TRS AuditDear Mr. Hagan:
The purpose of this letter is to record in writing the following facts: The Office of the Inspector General cancelled KPMG’s on-site visit to Sorenson’s corporate headquarters, which was set to begin June 16, 2008, even though Sorensen was ready, willing and able to accommodate that visit and make substantial data available to your auditors.
As Bill Garay will confirm, I personally inquired at least a dozen times over the last 15 months into when OIG planned to conduct the on-site portion of the audit. On May 27, 2008, Mr. Carnahan told me that he and his staff were ready to visit Sorenson’s offices to conduct the onsite portion of the audit of Sorenson’s recordation and reporting of VRS minutes. I had a telephonic conversation with Mr. Carnahan on June 3, 2008 in which I confirmed that Sorenson would be available and would welcome the KPMG audit staff beginning Monday, June 16, 2008.
We discussed what his team would need in terms of office space and equipment, and I assured him that we would provide him and KPMG with whatever they needed. We also discussed substantively that we would begin first thing Monday morning by having key employees walk his team through Sorenson’s processes and procedures for the recording and reporting of VRS minutes, and that his team would let us know how they wished to proceed from there. He asked Sorenson to reserve a full week, though he did not know whether KPMG would need all of that time.
Following up on my call with Mr. Carnahan, I sent a confirming letter to you on June 5, 2008, in which I stated “We remain committed to cooperating with OIG in the interests of having the audit completed in a timely manner. To that end, I am writing to confirm that Sorenson has agreed to host Terry Carnahan and his KPMG staff, commencing June 16, 2008, for the onsite component of the portion of the audit involving Sorenson’s systems and procedures for the recording and reporting of VRS minutes.”
In response, you informed me that you had decided to cancel the on-site visit. You asserted that you and Mr. Carnahan read my June 5 letter as not confirming our willingness to host the on-site audit. In fact, the letter states the exact opposite. Moreover, on June 12,1 told you that we still were ready, willing and able to host your audit commencing on June 16. Indeed, I called you that day from Salt Lake City, where I was involved in the preparations for KPMG’s visit. You made it clear at that time that KPMG would not visit on June 16, and that you were not interested in rescheduling for a later date.
During our June 12 call, you complained that in my June 5 letter I identified confidential data and information that should not be shared with the public or with other offices or bureaus within the Commission. However, I provided that information in writing to you because you had suggested that I do so in our earlier phone conversation on May 29, 2008. That suggestion was consistent with my previous conversation with David Hunt and Carla Conover, who informed me in an in-person meeting on May 14, 2008, that it is and always has been OIG’s policy to keep confidential all non-public information produced by TRS providers during the course of an audit and that such information would not be disclosed to the public or shared with other bureaus within the Commission. See Letter from M. DeSanctis to W. Garay, May 22, 2008.
Under these circumstances, the OIG bears complete and total responsibility for not undertaking the planned on-site minute audit. We did exactly as you had asked in identifying our confidential information and confirming that we would host the KPMG team beginning June 16. Moreover, over the past 15 months, we have now incurred substantial costs for an audit that you apparently no longer wish to hold. We remain willing, as always, to host the on-site minute audit and would be amendable to speaking with you about rescheduling.
Sincerely,
Michael B. DeSanctis
Counsel for Sorenson Communications, Inc.
cc: Kent Nilsson, Inspector GeneralTo read the comments: http://blog.deafread.com/mishkazena/2008/12/11/sorenson-denies-barring-fcc-auditors-access-to-its-records/
Wednesday, 10 December 2008
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Congressional Report Criticizes FCC and Sorenson
DECEPTION AND DISTRUST
THE FEDERAL COMMUNICATION COMMISSION UNDER CHAIRMAN KEVIN J MARTINThis investigation was prompted by allegations to the effect that Chairperson Kevin J Martin has abuse FCC procedures by manipulating or suppressing reports, data, and information. Allegations of a broken process at the FCC came from current and former FCC employees, telecommunications industry representatives, and even other commissioners, and were often reported in the press.
According to Mr. Chandler, a single VRS company [Sorenson Video Relay Services] provides 82 percent of all VRS minutes. Continued Mr. Chandler:
‘we know that the dominant provider was overcompensated approximately 80 million in calendar 2006 and 57 million in calendar 2005 ‘
”Despite objections from the FCC staff, three months later Chairman Martin was preparing to circulate a new order setting compensation rates for TRS providers. In a September 4, 2007, e-mail to Chairman Martin’s senior staff, Mr. Chandler delivered what he called ‘last gasp’ on the subject in an attempt to correct the situation:
Does the chairman recognize that these rates perpetuate the enormous (100 million a year) windfall for Sorenson, at the expense of the ratepayers [sic], Does he realize that Sorenson’s own filing shows that its actual cost of proving [sic] VRS in calendar 2006 was in the low $4.00 range, so that the present $6.64 rate was more than 50% higher than Sorenson’s actual costs?
The FCC’s Inspector General (IG) engaged KPMG to conduct an audit for Sorenson. On April 10, 2008, KPMG reported to the FCC that Sorenson had denied the KPMG auditors access to the staff and systems necessary to conduct the audit, and refused to permit them to review the company’s unredacted financial statements for 2004, 2005, and 2006. KPMG was therefore unable to conduct the audit.
Conclusion: We recommend that the FCC immediately initiate a full investigation and audit of Sorenson. It is simply unacceptable that a company subject to Commission regulation and which every year receives millions of dollars from a Government fund can refuse to open its books to Government-authorized auditors. The FCC’s apparent failure to insist on auditing Sorenson’s books indicates an abdication of its responsibility to administer and protect the integrity of the TRS Fund.
In addition, we recommend that GAO investigate the entire TRS program, including the FCC’s efforts to protect the integrity of the Fund and IG’s audits
For the full report: http://energycommerce.house.gov/images/stories/Documents/PDF/Newsroom/fcc%20majority%20staff%20report%20081209.pdf
For more disucssion on this topic, check out Ed’s blog Ed’s Telecom Alert » Allegations Against FCC Chair Martin
Commentary: Remember how Sorenson used its consumer list to urge the Deaf Community to protest the TRS cuts, in a blatant violation of conflicts of interest? It turns out that the company actually received monies over 50% of its actual costs, with the company being overpaid 80 million dollars in 2006? In other words, they lied to its Deaf consumers about its true operating costs and manipulated them into protesting against the cuts.
Now we hear that Sorenson actually had the audacity to refuse access to the auditors its records.
We witness its monopolistic practices, hugging 82 percent of the market share, and its former unfair practice against the interpreters by insisting that they cannot work for another VRS for a period of time after resigning from Sorenson. Earlier this year Sorenson asked FCC for an extension for the 10 digit numbers, against the wishes of the Deaf Community.
Now this Congressional report alleging corruption.
MZ
The Copy from My regular blog: http://blog.deafread.com/mishkazena/2008/12/10/congressional-report-criticizes-fcc-and-sorensen/
Monday, 31 March 2008
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The Cold Case: Thumb Down
Review: Thumbs down.
Andy in C Minor A deaf teen, who was thought only to be missing since 2006, is discovered to have been murdered when his blood is found in a storage room at the high school for the deaf he attended. Cold Case Television show - Cold Case TV Show - Yahoo! TV
In a brief, the acting and linguistic skills of the Deaf Students are good. The signing skills of the detectives are reported by a Deaf character as lousy, a plus. The use of the principal as an interpreter is a big no no due to conflicts of interests and lack of qualifications, but we have seen Hollywood regularly flouting that rule. The Deaf students are portrayed normal with healthy self-esteem. The Deaf Culture is explained in the show rather sketchy. Then it take a deep dive afterwards.
The plot downright sucks. It is disheartening to see another show about the conflicts of cochlear implant in the Deaf World and the angst Deaf people experience to the point of a murder being commited. I seem to recollect there was an episode, Law and Order: Criminal Intent episode, “Silencer,” shown last year where a cochlear implant surgeon is murdered by a Deaf patient’s Deaf boyfriend distraught over her new cochlear implant. *rolling eyes* Seriously how many Deaf people will kill people due to cochlear implant conflicts?
This is getting tiresome and unfairly portrays Deaf Community in a negative limelight, painting us rabid, frothing at the mouth, and murderous toward the cochlear implant users. I see a possible new stereotype of Deaf Community emerging, thanks to Hollywood. What does this teach the hearing parents of deaf children and babies sporting cochlear implants and the public about the Deaf People and their culture?
The plot of the movie, Sweet Nothing in My Ear, which will be shown in three weeks covers the dilemma of the Deaf and hearing parents debating fiercely whether to have their recently deafened child implanted or not. Sigh, yet another cochlear implant controversy.
Why cannot Hollywood see that Deaf Community has a lot more to offer and cover a story that doesn’t involve the cochlear implants?
What do you think of this show?
Update: Here is the link where you can send complaints to the CBS http://www.cbs.com/info/user_services/fb_global_form.shtml. Please share with them your objections about their negative stereotyping of the Deaf Community. Their actions were irresponsible and wildly inaccurate, smearing the reputation of a linguistic minority group. MZ
Friday, 01 February 2008
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The Best Gift A CODA Made For Her Parents
Many years ago while I am still a novice ASL signer, I became good friends with two ASL interpreters, both hearing. They taught me a lot about ASL. These two friends took me to ASL Interpreter workshops in the Deep South where I learned more about ASL and Deaf Culture.
One of the interpreters, I’ll call her Gina, grew up with Deaf Parents in the Deep South. Back then in 1950’s, ASL was considered unacceptable and hearing children were not exposed to ASL. Out of love and concern for their hearing children, her Deaf parents talked orally to the kids. At the beginning when the children were small, the oral communication went smoothly. But as the they grew older and their language became more complex, strains in the communication occurred more often. Many times Gina, in frustration, watched her parents signing to their Deaf friends, wishing she knows ASL so she can communicate freely with them, too. However, she dutifully respected her parents’ firm desire to keep their communication oral only.
As the years progressed, Gina moved away, got married and had children. There was a deaf program in her church. Fascinated, she watched the interpreter doing her job at the front of the pews. Determined, she took ASL classes. Much to her surprise, she learned very quickly, having concluded that she must have already learned the signs subconsciously while watching the Deaf people converse around her during her growing up years. While she practiced sign language with the local Deaf folks, she never spilled the words to her parents…. She practiced and became fluent.
Then one day, Gina went to visit her parents. There were other Deaf friends visiting and she watched them converse in ASL, as usual, not saying anything. A deaf person mentioned something to Gina in ASL and she responded in ASL. They struck a conversation in ASL
Across the room, her dad suddenly stopped signing and turned around, gawking at her in surprise. Slowly he arose from his chair and walked across the room to where she was sitting. “you can sign?” he asked. She nodded, smiling. With a look of amazement and pure joy, he hugged her.
It was the best gift she could give to her Deaf Parents: ASL, their language.
Commentary: As a result of her learning ASL, she and her parents became even closer. She became one of the best ASL interpreters I’ve worked with, signing like a native ASL user.
I wiped tears when she told me this story. I’m a sucker for stories with happy endings :) MZ
Mishka Zena » Blog Archive » The Best Gift A CODA Made For Her Parents
Tuesday, 29 January 2008
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I'm bringing Xanga back - drop a comment if you're with me!
MishkaZena
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- Name: mishzene
- Country: United States
- State: District of Columbia
- Metro: Washington D.C.
- Member Since: 12/8/2005

